Author: johnhooley

Warning Orders

Yesterday, I participated in a leadership meeting for my local Rotary Club. The club has faced several challenges post Covid and the meeting’s scope concerned how to navigate those challenges. One of the key issues identified was the cost of AV for the weekly lunches. It’s not clear why, but AV costs have escalated in the past year (a broad industry trend beyond our club).

One of the ideas to address this high fixed cost was to purchase AV equipment and have Rotary members run it each week. This would be fairly quick to implement and cost under $1000. The drawbacks were that we had to find a group within the club to learn and manage the equipment and we had to be able to store the equipment somewhere.

An alternative idea was to offer sponsorship to a local AV company, bring them on as members, and have them run the meeting at cost. The drawbacks to this were that the market dynamics make it so that AV companies probably don’t need marketing (pricing is up, their services are in demand) and it sets a precedent that some “volunteers” are paid.

The purpose of the meeting was to develop a plan to address issues, but it wasn’t clear which of these solutions we should pursue. This is a crossroads which is probably familiar to you. You have a clear goal, but not a route to achieve it, just a few ideas.

For example, you might want more leads so that you can grow your business. You have some ideas about how you might get more leads, but you don’t really know which one to execute on.

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The Endless Race

“Things seem to be getting harder. After ten years of experience things should be getting easier.”

This was a comment of an employee of mine when our team spent a weekly meeting discussing the problems in our business. I had been thinking the same thing just a few days prior.

As time passes, competition increases. Simultaneously, innovation erodes your competitive advantages.

The result of this is that your business is in a state of continual evolution. You’re always adapting to new challenges in the market and an ever-shifting environment.

How you manage this is through focus.

You concentrate focus to make it easier to get ahead in one important dimension or broaden it to create more options to navigate around dead ends.

If you look at the challenges you’ll face in the next three years, will narrower or wider focus serve you better?

Gaming the Process

I’ve been doing transcendental mediation (TM) for the past month and a half. My mom bought the TM training for me as a birthday gift to help improve my sleep. I didn’t think that I would stick with it because meditating isn’t a personal goal and it’s a big ask of my time. I meditate forty minutes everyday- twenty minutes in the morning, twenty minutes in the afternoon. Because it was a gift I decided to give it a sincere effort and evaluate whether to continue it at some future point.

It has surprised me that I’ve kept with it. I have personal discipline in spades, but any ongoing activity has to be really rewarding for me to be willing to add it to the other  time-intensive tasks I do on a daily basis (lifting and writing). TM varies a little in its effects, but in general, it has improved my energy level. Beyond this benefit, what has made it easy to maintain is the training provided as part of TM. Specifically, the way you’re taught to self-evaluate meditation.

When you’re taught TM, they teach you to evaluate your meditation not on how you feel during meditation or whether you have thoughts or not, but on certain signals to watch for:

  • Did the mantra change?
  • Did you lose track of time?
  • Did your breathing get soft and slow?

This meta-evaluation directs attention towards the process instead of the outcome. It’s a winnable, controllable game because if you follow the TM instruction these signals will occur.

Similarly, I’m studying business operating systems and EOS has a similar mechanism. In EOS, they give you six categories of the operating system and ask you to self-evaluate your implementation of those categories on a regular basis. Rather than focusing on whether EOS is impacting profit, instead you’re attention is directed to how much of the system you have implemented with a goal of 80% criteria being met.

Tracking KPI’s in your business has a similar effect. The right KPI’s should create a game that focuses you and your team on activities that lead to good outcomes rather than on the current outcomes.

What are the signals that you’re engaging with the market in a way that supports your goals?

Playing Games

I remember sitting in a tiny cold studio apartment ten years ago in Nagoya, Japan as the autumn made its transition to winter. I had cleared off a narrow space on the desk in front of my computer monitor and had a small blue Japanese notebook open in front of me. With a pen, I wrote the week down and then I set several objectives beneath it. This was the beginning of a deliberate and ongoing approach to work that I carry through to this day.

Since then, I’ve iterated, tweaked, and optimized how I approach achieving goals. Somewhere on this path, I worked with a business coach. When we ended the engagement, I asked him a few questions to improve my self-knowledge. One of them was, “What do I do well?” He told me that out of everyone he worked with, I was in the top 1% of being able to set and achieve objectives.

Self-knowledge is important when setting and working towards goals. The better you understand yourself, the smarter you are about framing objectives in a way that makes it more likely that they’ll be accomplished. In particular, I seek out how to apply my strengths to achieving goals. Leveraging strengths makes challenging objectives less challenging and enables you to raise the bar with what you seek to accomplish.

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Building Tempo

When I was in my early twenties, my roommates and I entertained ourselves by playing an old Nintendo. We stumbled across a game titled, “Caveman Olympics,” which had an event where you and a competitor would race to start a fire. Two cavemen set next to each other on the screen and the players’ cavemen would blow on their piles of kindling as fast as the players hit the “A” button. In order to start your fire first, you had to build up a rapid tempo of hitting the button and maintain it.

Your business has a tempo too. There are a series of tasks that take place for you to produce value. E.g. for a service business, they would start with marketing tasks, continue to sales, and then dive into operations before delivering an outcome to a customer. Like in Caveman Olympics, a certain tempo is needed to develop the momentum to scale up to the next level and start the fire.

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Question Your Objectives

When I was a kid, I thought that being an expert martial artist would provide security: you could be in any situation and feel safe because of your skill. As an adult, I became moderately skilled in BJJ and competent enough as a striker to get in the ring and fight competitively. I remember thinking that I was skilled enough to beat anyone that didn’t train pretty seriously.

At that point, I should have felt very secure. However, I was more insecure than ever. As I grew more competent, I better understood how vulnerable I was to things like weapons, sucker punches, multiple opponents, or bad luck. Which is the actual environment of unsafe situations outside of the gym.

After a lot of introspection, I realized that security was the wrong goal. Life isn’t safe. Rather than pursuing the illusion of certainty, I would have been better served to focus on making authentic choices and being willing to live with the risks.

One of the tricky challenges of business is that the objectives we pursue sometimes don’t serve our vision like we think they do. If you gave a retired entrepreneur with decades of experience your vision, they might choose different objectives than you. E.g. you want to make more profit, so you’re pursuing more customers, but the expert focuses on cutting costs (not necessarily true, just an example).

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Competing Priorities & KPI’s

I do a lot. If you ask any of my friends or wife about how I spend my time, they’ll say that I’m always busy. You might be like this. It’s common to find entrepreneurs that are driven.

One of the tricky aspects of this aggressive orientation is that when I don’t meet a goal, it’s not because I was sitting on the couch eating potato chips, it’s because a competing goal overshadowed it as a priority.

This is a key challenge in a tiny, sub-25 person business like mine. As the owner-operator, I take on different roles in the business: sales, account management, marketing, financial management, team management, and etc. Each of those roles asks something of my time, energy, and attention.

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Sailing & ROI

Last weekend, I joined a sailing flotilla traveling from Portland twenty nautical miles down the river and back on an overnight trip. Originally, I planned on taking a 22′ Catalina as the skipper with another sailor in my sailing club as crew. I’ve never sailed that far as the captain of a boat.

To prepare, I had to buy nautical charts of the route, a VHF radio, and create my first sail plan with three different options for different sail speeds. The sail plan lined out the hazards on the river and where we should be when. I checked the bridge heights for the bridges we would cross against the height of the boat’s mast and determined that I should be able to sail underneath them.

I was anxious about returning up river on day two. My experience sailing upriver, especially in the morning, has been that it can be so slow that you creep along at less than a nautical mile an hour. At that rate, we would have had to anchor an extra night and spend two days returning to the marina. Which was a terrible scenario because I had a deadline on Monday and still had work to complete to make it. I was also concerned about motoring on the river and, if there was no wind, how long our little outboard motor could push us before it sputtered out of gas.

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Values & Competitive Strength

Last Thursday, I attended a coaching session for Entrepreneurs Organization (EO) PDX as part of their accelerator program. The coach of my cohort is the founder of a popular business here in Portland, Olympia Provisions. Outside the conference room we met in, there was a poster on the wall that said, “Obsessed with Quality,” with a short blurb beneath it. This is one of the company’s core values.

The past couple of weeks, I’ve been working on a proposal for a large project. In that proposal, I both listed our core values and referenced them at various points throughout the proposal.

On Sunday, I received a group email that was laced with profanity from a member of the Toastmaster’s club, where I’m the president, to the rest of the members. It didn’t offend me, but it would offend most people and by Monday morning I received an email from another member concerned about the health of the club.

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CMO’s for Small Businesses

I had drinks last night with some agency owner friends. One of them has built their business to the point where they’re on the cusp of early retirement. One of the last hurdles is to replace themselves as the chief marketing officer for the business.

“I want to hire someone better than I am at marketing and have them build out additional channels to augment what we already have,” he told us around a fire pit.

This should be possible. There are people that are better than my friend at marketing and it’s likely that there are additional marketing strategies that would work for his business.

In practice though, it’s a challenge to achieve. There are many people that can execute tasks: build out a social media campaign, optimize a site for SEO, and etc. However, there are few that can innovate and build something new.

If you’re getting leads from organic social media, you can probably hire someone better than you to ramp it up. But it’s a much tougher proposition to say, “We need more leads. Build a new channel of customers.”

There are people who can do it, but they’re often running their own business or working for corporations at salaries a small business can’t afford.

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